Manage Return Reasons in Liqnic Admin

In this guide, you’ll learn what return reasons are and how to manage them.

What is a Return Reason?

A return reason is used when returning an item in an order.
It specifies why an item is being returned. For example:

• Item is damaged
• Wrong size
• Customer changed their mind

When creating a return, exchange, or claim, you can select a return reason from the list you’ve set up.

View Return Reasons

To view return reasons:

1. Go to Settings → Return Reasons.
2. You’ll see a list of all return reasons in your store.
3. Use search, filter, and sort to find a specific reason.

Create Return Reason

To create a return reason:

1. Go to Settings → Return Reasons.

2. Click the Create button.

3. Fill out the form:

   • Value: Unique identifier used internally. Use lowercase letters and underscores (e.g., damaged, wrong_size).
   • Label: Shown to customers or admin users.
   • Description (optional): Additional information about the return reason.

4. Click Save when done.

Edit a Return Reason

To edit a return reason:

1. Go to Settings → Return Reasons.

2. Find the reason to edit and click the ⋮ icon in its row.

3. Choose Edit.

4. In the side window, edit:

   • Value
   • Label
   • Description

5. Click Save when done.

Delete a Return Reason

Warning: Deleting a return reason is irreversible.

1. Go to Settings → Return Reasons.
2. Find the reason to delete and click the ⋮ icon in its row.
3. Choose Delete.
4. Confirm by clicking Delete in the pop-up.